AMERICANS WITH DISABILITIES ACT
Desert Trip is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the show amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the accommodations provided this year. For any accessibility-related questions and/or needs, please e-mail us at firstname.lastname@example.org and we will do our best to make sure you have an awesome experience.
PURCHASING ADA TICKETS
Tickets go on sale at 10:00am PDT. Please visit DesertTrip.com to purchase tickets at that time. You may also call to order tickets. Please contact Ticket Support by phone at (855) 414-6340 on Monday the 9th at 10:00am PDT. On the order page, there will be an option to request accessible seating, which will be available at all price levels. Each disabled guest can request companion tickets as well as accessible camping, RV spaces and/or shuttle passes. With the high volume of ticket orders expected to be placed, it may take a few days to respond to requests. Please request your tickets at 10:00am PDT on May 9th as we will be processing orders in the order that we receive them.
RESERVE SEATING ACCESSIBLE VIEWING AREAS
There will be accessible seating for every price range of reserved seating ($699, $999 and $1,599). Accessible seating is located throughout areas with clear sight-lines so that one may see the stage over a standing crowd while seated.
GA ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd. For entrance to the platforms, please visit the Access Center to gain access to these areas. Only one companion may accompany a disabled guest.
PICKING UP ADA TICKETS
All accessible ticket orders must be picked up at Will Call on the day of the event. ADA staff will be available at the Will Call to check in patrons that require assistance and to explain the various accommodations provided. We are not shipping wristbands for ADA ticket orders in order to ensure that guests who need accessible seating can get these tickets as opposed to being purchased for the secondary market. We appreciate your understanding.
All accessibility-related inquiries can be answered at one of our Access Centers, which will be our information booths for anything related to accessibility. Additionally, this will be the location to register for accommodations, charge and store wheelchairs and other assisted devices or just get some relief from the sun.
Locations will include:
- Will Call/Box Office
- Main Venue Entrance
ACCESSIBLE CAMPING/RV SPOTS
Accessible camping/RV spots are available on a first come, first served basis. Registering helps us prepare for your group and plan our accessible camping area. To register please purchase an ADA RV spot/ADA tent camping spot when you request accessible tickets. You may also register by sending an e-mail to email@example.com and include your name, the size of your party and the electrical needs for your RV. Limited spots will be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.
ASSISTIVE LISTENING SYSTEMS
Desert Trip is equipped with Assisted Listening Systems (ALS.) Headsets and receivers are available at the Access Center.
ATMs AND CONCESSIONS
ATMs, concession stands and bars are accessible to patrons with disabilities. If assistance is required at any of the areas, please inquire with a show staff member or at the nearest info kiosk.
Desert Trip will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the show food service, email firstname.lastname@example.org for further information.
EFFECTIVE COMMUNICATION REQUESTS
Desert Trip will have ASL Interpretation for all acts. Please let us know if you intend to utilize these services by e-mailing us at email@example.com.
We have several First Aid locations that are noted on the show maps. Professional medical staff can help you with your medical needs at these locations.
There are accessible pathways and routes throughout the venue. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.
A separate ADA parking lot will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them.
All patrons inside of the vehicle must be wearing their show wristbands.
Please note that it is against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.
Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at Desert Trip, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale service animal fraud, and for the protection of all show patrons, service animals must be screened and registered at the security gates before entry. Please e-mail us at firstname.lastname@example.org for protocols regarding service animals.
Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship, is not considered a service animal and will not be allowed into the venue.
Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
A number of wheelchair accessible shuttles will be available to transport disabled guests on all the hotel shuttle routes.
We will be providing daily guided tours throughout the venue. If you would like a guided tour, please e-mail email@example.com. Requests for large font and Braille must be made at least two weeks in advance.
COMMENTS, QUESTIONS, SUGGESTIONS
In continually trying to make our show more accessible we encourage you to e-mail firstname.lastname@example.org for any of your accessibility-related needs. Additionally, if you have any questions about policies or our services, please reach out to us.